Refund policy

Return & Refund Policy

Last updated: August 2026

At DRAPD, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help. Please read our return and refund policy carefully.

1. Return Eligibility

We accept returns under the following conditions:

  • The item is returned within 7 days of delivery
  • The product is unused, unwashed, and in its original packaging
  • The product tags and labels are intact
  • The return request is raised within the eligible window

2. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photographs of the damaged or incorrect item
  • A brief description of the issue

We will arrange a replacement or full refund at no additional cost to you.

3. Wrong Items Received

If you receive an item different from what you ordered, please contact us immediately. We will arrange for the correct item to be sent and organise a return pickup of the wrong item at our expense.

4. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, washed, or altered
  • Products without original packaging or tags
  • Items purchased during clearance or final sale
  • Gift cards

5. Exchange Process

We currently offer exchanges for damaged or incorrect items only. To request an exchange:

  1. Email us at support@drapd.in with your order number and reason
  2. Our team will review your request within 2 business days
  3. If approved, we will arrange pickup and dispatch the replacement

6. Refund Timeline

Once your return is received and inspected:

  • Refunds are processed within 5–7 business days
  • The refund will be credited to your original payment method
  • Bank processing times may add an additional 3–5 business days depending on your bank

7. How to Initiate a Return

To raise a return or refund request, please contact us at:

DRAPD
Email: hello@drapd.in
Website: drapd.in

Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the process.